Associate content with the Asset Refresh notification

After creating the actionable notification for the Asset Refresh topic, go back into the notification and add content. This links the notification with the Virtual Agent topic that you created.

Avant de commencer

Role required: virtual_agent_admin or admin

Procédure

1. Navigate to All > System Notification > Provider > Notifications.
2. Select the Asset Refresh Notification to open the record.
   New fields for content are available in the record.

   

3. Select the Contents tab and create the content for the notification.
   1. Select New Provider Content.
   2. When prompted for the type of notification content, select Virtual Agent Content - Chat.
   3. On the form, fill in the fields.

      Tableau 1. Notification Content - Virtual Agent form

      Field	Description
      Name	Unique name for the content. For example, enter Asset Refresh Notification Content.
      Notification	By default, Asset Refresh Notification.
      Format tab
      Type	Select Simple.
      Table	Specify Hardware [alm_hardware].
      Message tab
      Advanced	Leave this option unselected.
      Message heading	A suitable heading for the notification, such as Upgrade your device.
      Message	The contents of your message letting the user know that it's time for them to upgrade. You can customize the message using variables in the record for a more personal touch.
      Channels tab
      Delivery channels	Select mweb, which is the default channel for Virtual Agent. You can configure other channels to run Virtual Agent as well. For more information, see Integrating Virtual Agent with other channels.

   4. Select Submit.
   
4. On the Asset Refresh Notification record, select the Actions tab and create the action.
   1. Select New Provider Action.
   2. When prompted for the type of notification action, select Virtual Agent.
   3. On the form, fill in the fields.

      Tableau 2. Notification Action - Virtual Agent form

      Field	Description
      Name	Unique name for this action. For example, enter Asset Refresh Notification Action.
      Notification	By default, Asset Refresh Notification.
      Active	Ensure this option is selected.
      Topic	The name of the published Asset Refresh Virtual Agent topic you created in previous steps.

   4. Select Submit.
   
5. On the Asset Refresh Notification record, select the Link Actions to Content tab to map the actions to the content.
   1. Select New.
   2. On the form, fill in the fields.

      Tableau 3. Actionable Content form

      Field	Description
      Name	Unique name for the actionable content. For example, enter Asset Refresh Actionable Content.
      Notification	By default, Asset Refresh Notification.
      Actions	Select the lock icon , and then type in the search field or select the search icon to locate the action you created on the Actions tab in the previous step.
      Content	The name of the Asset Refresh provider content record you created on the Contents tab in a previous step.
      Disable skip	Leave this option unselected.
      Active	Leave this option selected.

      
   3. Select Submit.