Enable public access to the chat widget

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Enable public access to the Virtual Agent chat widget for portals.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    Public access to the Virtual Agent chat widget defaults to off. Use the following steps to allow public access to the chat widget for only portals.

    Procédure

    1. In the unified navigation bar, select the globe icon (Globe icon.).
    2. Select Application Scope, then choose the Virtual Agent Web Client scope.
      Conseil :
      You must be in the Virtual Agent Web Client scope to enable public access.
    3. Navigate to All > Conversational Interfaces > Settings > General.
    4. Under Display options, enable Public access.
      Figure 1. Example of public access
      Public access toggle enables public access to the Virtual Agent chat widget in portals.
      A message displays confirming that the setting has been saved.