Plugins for Conversational Integration with Google chat

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Activate the Glide Virtual Agent [com.glide.cs.chatbot] plugin and the Conversational Integration with Google chat [sn_va_google-chat] plugin.

    You must have either the virtual_agent_admin or admin role and the external_app_install_admin role to activate these additional plugins. For details, see Activate a plugin.
    Remarque :
    Ensure that you have performed the following steps before verifying the activation of additional plugins required for Google chat.
    • Installing of the Glide Virtual Agent [com.glide.cs.chatbot] plugin.

      For more information about activating the Glide Virtual Agent plugin, see Activate Virtual Agent.

    • Downloading the Google chat app from the ServiceNow® Store.

      For more information about downloading the app, Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    • Installing the Google chat [sn_va_google-chat] plugin in your ServiceNow instance.

      For more information about installing Google chat, see Installing Conversational Integration with Google chat.