Grant access to an IAM (Identity and Access Management) role

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture
  • Grant a ServiceNow user the required permissions to complete the Conversational Integration with Amazon Connect on the AWS Console.

    Avant de commencer

    Role required: admin

    Procédure

    1. Log in to your AWS (Amazon Web Services) account and search for IAM.
    2. Navigate to Users.
    3. Click Add users, provide the User name, and click Next.
    4. On the Set permissions page, under Permissions options, select Attach policies directly and select the following permissions:
      • AWSLambdaExecute
      • AmazonConnect_FullAccess
      • AmazonS3FullAccess
      Remarque :
      You can search and select the attachments at the Permissions policies search bar.Attach policies to the IAM user for configuring IVR.
    5. After selecting the required roles, click Next.
    6. Click Create user.