Integrating ServiceNow Virtual Agent with Slack

The Virtual Agent integration with Slack creates a one-to-one association between the ServiceNow instance that you are installing from and the Slack workspace in which the integration runs. By default, Virtual Agent supports one-click installation that integrates one Slack workspace with one ServiceNow instance.

• Install the Conversational Integration with Slack
  You can install the Conversational Integration with Slack (sn_va_slack) application if you have the admin role.
• Integrate ServiceNow Virtual Agent with Slack
  Add the Virtual Agent bot to your ServiceNow® instance to integrate with Slack.
• Override Slack integration
  Override Virtual Agent integration with Slack.
• Manage the ServiceNow Virtual Agent integration with Slack
  Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
• Remove ServiceNow Virtual Agent integration with Slack
  Remove the ServiceNow Virtual Agent integration from your ServiceNow instance to disassociate the Slack app.
• Integrating a self-configured bot with Slack workspace
  Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Slack workspace. This integration also supports GCC deployments.