Use ServiceNow Otto for Supplier Lifecycle Operations (SLO)

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Generate supplier-related case summaries to get a quick overview of cases, completed actions, or pending tasks. Role required: sn_slm.fulfiller or sn_slm.admin.

    For more information on how to use ServiceNow Otto for SLO to summarize a case, see Summarize a case by using ServiceNow Otto for Supplier Lifecycle Operations (SLO) in Source-to-Pay Workspace.

    For more information on how to use ServiceNow Otto for SLO in a Virtual Agent chat, see Use ServiceNow Otto for Supplier Lifecycle Operations (SLO) in a Virtual Agent chat.