Configure ServiceNow Otto for Supplier Lifecycle Operations (SLO)

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read

    • Configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application to enable supplier managers to use generative AI skills in Source-to-Pay Workspace and Core UI.

    Before you begin

    Role required: admin

    About this task

    Use the AI Admin Hub to configure ServiceNow Otto for SLO. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see Overview tab in AI Admin Hub.

    The following table lists the feature and skill that you can access from the AI Admin Hub.
    Table 1. ServiceNow Otto for SLO feature and skill in the AI Admin Hub
    ServiceNow Otto for SLO feature Skill
    Case summarization Supplier case summarization
    KPI performance summarization Supplier performance summarization
    Figure 1. AI skills for SLO
    Now Assist skills for Supplier Lifecycle Operations

    Procedure

    1. Install the ServiceNow Otto for Supplier Lifecycle Operations (SLO) plugin (com.snc.sn_supplier_gen_ai).
    2. Navigate to All > AI Admin Hub > Skills and select the AI Skills tab of the AI Admin Hub.
    3. Expand the Finance and Supply Chain workflow group and select Supplier Lifecycle Operations.

      The Supplier Lifecycle Operations features are grouped under the Finance and Supply Chain workflow group. Each feature has its associated skill.

    4. Activate and configure the AI skills for Supplier Lifecycle Operations.
      For example
      Table 2. Supplier case summarization skill
      Skill Action
      Supplier case summarization
      1. On the Case summarization skill card, select View details.
      2. In the All available Case summarization skills section, activate the Supplier case summarization skill by selecting Activate skill.
    5. Select General Details, review the details about the skill, and select Save and continue to go to the next step in the Guided Setup.
    6. Configure and activate a skill by using the Guided Setup.
    7. Select View Case Input and review the base input table and input fields, and then select Save and continue to go to the next step in the Guided Setup.
    8. Optional: Test the prompt on a case by selecting Customize & Test Prompt and then selecting Save and continue to go to the next step in the Guided Setup.
    9. Optional: Define the availability of the skill by selecting Define Availability, and then selecting one of the following options.
      OptionDescription
      Skill is always available The skill is available to users at all times.
      Customize skill availability The skill is available only when certain conditions are met (default).

      Use the condition builder to set your conditions.
    10. Select Save and continue to go to the next step in the Guided Setup.
    11. Display the ServiceNow Otto skills on forms and workspaces by selecting Select display and then In-product desktop.
    12. Select Save and continue to go to the next step.
    13. Review your choices and complete the configuration of the skill by selecting Activate.
    14. Select Return to Case summarization.
      The skill is activated.