Customize ServiceNow Otto for Supplier Lifecycle Operations (SLO) to use the Virtual Agent chat

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • If you have the admin role, you can configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application so that suppliers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.

    Before you begin

    Role required: admin

    About this task

    Use the AI Admin Hub to configure ServiceNow Otto for SLO. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see Overview tab in AI Admin Hub.

    Procedure

    1. Install the ServiceNow Otto for Supplier Lifecycle Operations (SLO) plugin (com.snc.sn_supplier_gen_ai).
    2. Navigate to All > Conversational Interfaces > Assistants.
    3. From the list of existing LLM Virtual Agents, select Now Assist in Virtual Agent - Supplier.
    4. Review the details about Virtual Agent by selecting Overview and then selecting Save and continue to go to the next step in Guided Setup.
    5. Review the selected conversational skills by selecting Now Assist skills and then selecting Save and continue to go to the next step in Guided Setup.
    6. Review the selected portal by selecting Display experience and then selecting Save and continue to go to the next step in Guided Setup.
    7. Review the search sources by selecting Information Sources and then selecting Save and continue to go to the next step in Guided Setup.
    8. Review the branding information by selecting Branding and then selecting Save and continue to go to the next step in Guided Setup.
    9. Review the structure of the chat experience by selecting Chat experience and then selecting Save and continue to go to the next step in Guided Setup.
    10. Review all the details by selecting Review and then selecting Turn on.