Supporting information for ServiceNow Otto for Supplier Lifecycle Operations (SLO)

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.

    Supported user interfaces

    The ServiceNow Otto for SLO application includes the skills that are listed in the following table.
    Table 1. ServiceNow Otto for SLO supported interfaces
    Interface Skill
    Virtual Agent
    • Conversational interface in ServiceNow Otto in Virtual Agent.
    • Track request status
    Source-to-Pay Workspace Supplier case summarization
    Core UI Supplier case summarization

    Application information

    Activate the ServiceNow Otto for SLO store app (com.snc.sn_supplier_gen_ai) to use the Case summarization skill.

    This store app has the following dependencies:
    • ServiceNow Otto for Platform (com.sn.now.platform)
    • Supplier Case Management (com.snc.sn_supplier_mgmt)
    Activate the applications in the following order:
    1. ServiceNow Otto for Platform (sn_genai_platform)
    2. Supplier Case Management (com.snc.sn_supplier_mgmt)
    3. ServiceNow Otto for Supplier Lifecycle Operations (SLO) (com.snc.sn_supplier_gen_ai)

    For more information, see Configure ServiceNow Otto for Supplier Lifecycle Operations (SLO).