Now Assist for Sourcing and Procurement Operations (SPO)

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Now Assist for Sourcing and Procurement Operations (SPO)

    Now Assist for Sourcing and Procurement Operations (SPO) is a ServiceNow application designed to provide requesters with a conversational, guided experience for managing procurement needs. It leverages generative AI capabilities to streamline sourcing and procurement operations through intelligent, interactive workflows.

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    Key Features

    • Conversational Guidance: Supports users with a dialogue-driven interface for submitting and managing procurement requests.
    • Generative AI Integration: Utilizes AI to assist in sourcing and procurement tasks, improving efficiency and user experience.
    • Agentic Workflows: Employs AI agent collections tailored specifically for sourcing and procurement operations to automate and enhance processes.
    • Configuration Options: Provides configurable settings to enable and customize Now Assist for SPO according to organizational requirements.

    Important Considerations

    • Model Provider Availability: Certain AI models and features may be restricted based on geographic location, data center environment, or regulatory compliance status (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected, Regulated Markets).
    • Data Processing and Privacy: Data from customer instances is transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, managed under strict internal policies to ensure compliance and security.
    • Data Collection and Opt-Out: Inputs and outputs from the application are collected to improve ServiceNow AI technologies. Customers can opt out of data collection at any time.
    • AI Limitations and Responsible Use: AI-generated responses may not always be accurate or appropriate. Customers are advised to validate outputs, maintain human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains.
    • Compliance with AI Acceptable Use Policy: Users must adhere to ServiceNow’s AI Acceptable Use Policy, which governs responsible use and may be updated periodically.

    Support and Troubleshooting

    ServiceNow customers can access support resources including the ServiceNow Community on AI and Intelligence, the Known Error Portal for troubleshooting, and direct Customer Service and Support channels.

    Use the ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO) application to guide your requesters through a conversation-like experience for their procurement needs.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.