Explore ServiceNow Otto for Finance and Procurement

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Use ServiceNow Otto for Finance and Procurement to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.

    Overview of ServiceNow Otto for Finance and Procurement

    With ServiceNow Otto for Finance and Procurement, fulfillers can leverage generative AI skills to generate concise summaries of purchase orders, enabling faster understanding and decision-making. These summaries provide visibility into completed actions, current status, and upcoming steps, empowering fulfillers to take timely and informed actions.

    The summarization capability is available in the Source-to-Pay Workspace.

    Note:
    You can install this application only if you're entitled to the Sourcing and Procurement Operations Pro Plus SKU or the Source-to-Pay Operations Pro Plus SKU.

    AI skills for Common Finance and Supply Chain features

    Purchase order summarization for fulfillers: Summarize purchase orders and keep fulfillers informed about their current status, progress, and action items.

    Generative AI skills for Common Finance and Supply Chain features section, showing the Purchase order summarization for fulfillers feature card.

    As a fulfiller (sn_fsc_genai.now_assist_fulfiller), you can use summarize purchase orders in the Source-to-Pay Workspace for the following products:

    • Sourcing and Procurement Operations
    • Supplier Lifecycle Operations
    • Accounts Payable Operations

    For more information on configuring ServiceNow Otto for Finance and Procurement, see Configuring ServiceNow Otto for Finance and Procurement.

    To learn more about how to use ServiceNow Otto for Finance and Procurement, see Using ServiceNow Otto for Finance and Procurement

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.