Advanced Work Assignment for Supplier Lifecycle Operations

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.

    Important:
    Check your entitlements to determine whether you have access to Advanced Work Assignment for Supplier Lifecycle Operations.

    Advanced Work Assignment for Supplier Lifecycle Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see Exploring Advanced Work Assignment.

    Prerequisites for installing Advanced Work Assignment for Supplier Lifecycle Operations

    Before you install Advanced Work Assignment for Supplier Lifecycle Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see Activate Agent Chat and load demo data.

    Required plugins

    Install the Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:
    • Advanced Work Assignment (com.glide.awa)
    • Agent Chat (com.glide.interaction.awa)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Supplier Case Management (com.snc.sn_supplier_mgmt)