Advanced Work Assignment for Source-to-Pay Operations

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.

    Advanced Work Assignment for Source-to-Pay Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see Exploring Advanced Work Assignment.

    Prerequisites for installing Advanced Work Assignment for Source-to-Pay Operations

    Before you install Advanced Work Assignment for Source-to-Pay Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see Activate Agent Chat and load demo data.

    Required plugins

    Install the Advanced Work Assignment for Source-to-Pay Operations (sn_spend_awa) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:
    • Advanced Work Assignment (com.glide.awa)
    • Agent Chat (com.glide.interaction.awa)