Licensing framework for Hardware Asset Management solutions

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read

    • Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.

    The licensed solutions like Hardware Asset Management integration with Zero Touch Mobility and Hardware Asset Management integration with Telecommunications Network Inventory install the Hardware Asset Management on your ServiceNow instance.

    Each Hardware Asset Management solution supports some default resource categories that can avail Hardware Asset Management features and workflows.

    Table 1. Resource categories for Hardware Asset Management solutions
    Application/Solution Supported resource categories
    Hardware Asset Management integration with Zero Touch Mobility Mobile Device
    Hardware Asset Management integration with Telecommunications Network Inventory
    • Telecom Network Inventory
    • Server
    • Network Gear
    Hardware Asset Management
    • End User Computers
    • Mobile Device
    • Server
    • Network Gear
    • Printers
    • Monitors
    • Storage
    • Unclassified hardware

    HAM licensing is based on the subscription unit ratio defined for each resource category. You can opt in and pay for only those resource categories that you want to use. For more information, see Hardware Asset Management licensing.

    License prioritization for Hardware Asset Management solutions

    Important:
    The HAM license prioritization feature is available with Hardware Asset Management version 10.1.0 and later.

    When you activate all the Hardware Asset Management solutions on your ServiceNow instance and opt-in all resource categories, consider the following:

    • A resource category is licensed only under one application based on the application priority that is defined in the HAM licensing framework.
    • The application priority is set based on the licensing cost and is in the following order:
      1. Hardware Asset Management integration with Zero Touch Mobility
      2. Hardware Asset Management integration with Telecommunications Network Inventory
      3. Hardware Asset Management
    • Mobile Device is licensed under Hardware Asset Management integration with Zero Touch Mobility.
    • Telecom Network Inventory, Servers, and Network Gear are licensed under Hardware Asset Management integration with Telecommunications Network Inventory.
    • End User Computers is licensed under Hardware Asset Management.
    Table 2. Licensing model for HAM solutions
    Resource category Subscription Unit Ratio HAM integration with Zero Touch Mobility HAM integration with Telecommunications Network Inventory Hardware Asset Management Licensed under
    Mobile 10:1 Installed Resource category isn't available Installed Zero touch Mobility
    Server 1:1 Resource category isn't available Installed Installed Telecommunications Network Inventory
    Network gear 5:1 Resource category isn't available Installed Installed Telecommunications Network Inventory
    Telecom Network Inventory 1:1 Resource category isn't available Installed Installed Telecommunications Network Inventory
    End User Computers 4:1 Resource category isn't available Resource category isn't available Installed Hardware Asset Management

    You can view the subscription details of your Hardware Asset Management application and solutions using the ITAM License Report. For more details, see View the license report for the Hardware Asset Management application.