View or create software usage in Software Asset Management classic

View software usage records to track the usage of software products that you've created reclamation rules for in the Software Asset Management classic application. You can also create software usage records manually from third party integrations or Microsoft SCCM integrations.

About this task

The Software Usage [samp_sw_usage] table tracks usage down to the product level and not to the version or edition level.

Before you begin

Role required: sam_admin or sam_user

About this task

Use the following steps to create software usage records manually.

Procedure

1. Navigate to All > Software Asset > Discovery > Software Usage and then select New.
2. On the Software Usage form, fill in the fields.

   Table 1. Software Usage form

   Field	Description
   Publisher	Publisher of the software product.
   Product	Name of the software product.
   Reclamation type	Type of reclamation used on the software installation. The options are Total Usage Time and Last Used Date. Note: If you select Total Usage Time, the Usage Metering Data form section appears. If you select Last Used Date, the Last Used Data form section appears.
   Configuration Item	Configuration item (CI) that the software product is associated with. Note: If the CI Status or Hardware Status field changes to Retired or Stolen, installations that are related to the CI are deleted.
   User	Name of the user who is using the software product.
   Discovery source	Discovery source of your software usage data. If the appropriate discovery source is not displayed on the Discovery source list, you can display it by right-clicking the Discovery source field name and then selecting Configure Choices. When prompted, use one of the following options to display the discovery source: If the discovery source already exists on your ServiceNow instance, it appears in the Available list. Move the discovery source to the Selected list so that it displays on the Discovery source list. Select Save to return to the Create New Software Usage form, where you can view the updated Discovery source list. If the discovery source does not already exist on your ServiceNow instance, enter the name of the discovery source in the Enter new item field and then select Add. Move the new discovery source from the Available list to the Selected list so that it displays on the Discovery source list. Select Save to return to the Create New Software Usage form, where you can view the updated Discovery source list.
   Usage Metering Data Note: This form section appears only if the Reclamation type is set to Total Usage Time.
   Month	Month that the software product was used.
   Year	Year that the software product was used.
   Usage count	Number of times that the software product was accessed.
   Total seconds used	Amount of time (in seconds) that the software product was used.
   Last Used Data Note: This form section appears only if the Reclamation type is set to Last Used Date.
   Last used time	Date and time that the software product was last used.

3. Select Submit.