SaaS detection report

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of SaaS detection report

    The SaaS detection report in ServiceNow helps you discover and manage all SaaS applications accessed via browsers and configured through the Agent Client Collector for Visibility - Content (ACC-VC). It covers both paid and free SaaS products, enabling better oversight of shadow IT spend by showing user access, application usage, and usage duration.

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    To access this report, you must have Software Asset Management - SaaS License Management application version 14.0.9 or later installed, along with ACC-VC product version 1.3.0 or later. The report is available under Software Asset Workspace > License usage > Reports and displays data for the past 90 days by default.

    When domain support plugins are activated, the report includes domain-separated data for multi-tenant environments.

    Key Features

    • Product details: Displays SaaS product name, publisher, and URLs.
    • Monitoring and management status: Indicates if ACC-VC is monitoring the product and whether it is managed (i.e., has a software model) or unmanaged.
    • User access data: Shows total users, last accessed time, and total accessed duration per SaaS application.
    • User Usage Data: Provides detailed information about users accessing the applications, including device used, cost center, department, total accessed time, and last accessed time.

    Key Outcomes

    By leveraging the SaaS detection report, ServiceNow customers can:

    • Gain comprehensive visibility into all SaaS applications accessed within their environment.
    • Identify and control shadow IT usage by understanding who is using which applications and for how long.
    • Monitor SaaS spend effectively by correlating usage data with licensing and cost center details.
    • Manage SaaS licensing more efficiently by distinguishing managed from unmanaged products based on software models.

    Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

    Important:
    To view the SaaS detection report, you must do the following:
    • Request and install version 14.0.9 or later of the Software Asset Management -SaaS License Management application from the ServiceNow Store. For more information, see Request SaaS License Management.
    • Install the Agent Client Collector for Visibility - Content (ACC-VC) product version 1.3.0 or later.

    This report helps you manage your shadow IT spend more effectively by viewing all the users who access these applications, the usage of these applications, and how long each application has been used.

    Note:
    By default, the SaaS detection report displays data from the past 90 days.

    To view this report, navigate to Software Asset Workspace > License usage > Reports.

    The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

    Table 1. SaaS detection
    Field Description
    Product The name of the SaaS application that is being discovered.
    Publisher Publisher of the SaaS application.

    Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
    Is monitored Indicates whether ACC-VC is monitoring the product or not.
    • If the product is monitored by the ACC-VC application, the Is monitored column value shows as true.
    • If the product isn't monitored by the ACC-VC application, the Is monitored column value shows as false.
    Is managed Indicates whether the product is managed or unmanaged.
    • If a software model exists for a product, the Is managed column value shows as true.
    • If a software model doesn't exist for a product, the Is managed column value shows as false.
    URL(s) URL or multiple URLs for your SaaS application.
    Total users Total number of users who have accessed the product.

    Select the value in this column to view more information about the users in the User Usage Data table.
    Last accessed time The time when the product was last accessed by a user.
    Total accessed time Total duration for which the product has been accessed by its users.
    Table 2. User Usage Data
    Field Description
    Discovered user User referenced from the Discovered Users [samp_discovered_user] table.
    User User accessing the application.
    Device Device or CI from which the user accessed the application.
    Cost center Allotted cost center of the user in an organization.
    Department Department of the user in an organization.
    Total accessed time Total duration for which the application has been accessed by a user.
    Last accessed time Last time when the application was accessed by a user.