Create functions for each push action

Create mobile function for each function in the selected action category. These actions perform tasks on your instance based on what the user selects in the notification.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Mobile > Functions.
2. Click New to create a new function record.
3. Create a new function for one of your push actions.

   When selecting a function type in the Type field, you must select one of the type supported for actionable push notifications.

   • Action item
   • Navigation
   • URL
   • Chat launcher

   For information on function types, and detailed steps for creating functions, see Mobile functions.

4. Create additional functions for each push action.
   For example, if you have selected ack-escalate-ignore-back as your push notification category, your notification displays Acknowledge, Escalate and Ignore buttons. You need to create a function to determine the behavior of each of these buttons.

Result

You have functions to perform actions for each of the buttons that display in your push notification. In the next steps, you will associate these functions to the notification actions so your functions trigger when users tap the buttons.