Configure the ServiceNow mobile app for Jamf Pro

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use app configuration to pre-configure the instance URL in Jamf Pro.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to Jamf Pro.
    2. Click Devices.
    3. In the Devices panel, click Mobile Device Apps.
    4. On the mobile device apps page, click New.
    5. Under Choose an App type, select App Store app or VPP store app.
    6. Click Next.
    7. In the search field, type ServiceNow.
    8. Next to the ServiceNow app, click Add.
    9. On the New Mobile Device App page, click the App Configuration tab.
    10. In the Preferences field, paste the following string. 
      <dict>
    <key>SNDefaultInstanceURL</key> 
    <string>https://<instance_name>.service-now.com</string> 
</dict>
      Use the name of your own instance where it says <instance_name>.
    11. Click Save.
      Jamf mobile device configuration with the code block in the preferences field

    What to do next

    After the instance is configured for the mobile app, configure the app settings to distribute the app to mobile devices in the scope.