Retrieval

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The following describes how data is retrieved from ServiceNow mobile apps.

    Read data

    When a user requests to view information on the mobile app, the following steps occur.
    1. The mobile app sends a request to access data from the instance. The request includes the token and any relevant data field needed for the request.
    2. The instance receives the request and checks if the Token is valid.
    3. If the token is valid, the request is directed to the relevant API to fetch the information.
    4. The information is returned to the mobile app.

    Downloading documents

    When a user requests to download documents from the app, the following steps occur.
    1. The mobile app sends a request to access the document. The request includes the Token.
    2. The instance receives the request and checks if the Token is valid.
    3. If valid, the document becomes available to view or take further actions on the device.