ServiceNow AI Lens for mobile

  • Release version: Zurich
  • Updated June 3, 2026
  • 1 minute to read

    • ServiceNow AI Lens enables you to harness generative AI to scan, extract, understand, and synthesize data directly from your phone or tablet, making it easy to optimize your workflows on the go.

    Figure 1. ServiceNow AI Lens on mobile
    now assist generating troubleshooting steps based on an image

    By capturing data from a variety of visual sources—including images, emails, handwritten notes, websites, and applications—ServiceNow AI Lens streamlines tasks like auto-filling forms, extracting information from multiple screenshots, and generating actionable insights.

    ServiceNow AI Lens supports the following file types:
    • PDF
    • DOC
    • DOCX
    • XLS
    • XLSX
    • PPT
    • PPTX
    • JPG
    • JPEG
    • PNG
    Figure 2. Auto-filling forms
    Forms that have been auto-populated.

    ServiceNow AI Lens can extract information from images and directly enter the data into forms. To have ServiceNow AI Lens assist you, tap the Lens icon . After attaching the image you want to extract information from, you can add additional instructions for how ServiceNow AI Lens should extract the data.

    For more information about the feature, see Exploring ServiceNow AI Lens. For information on configuring on your device, see Configure ServiceNow AI Lens.