Configure push applications for iOS branded apps using a token

Use push notifications on your branded ServiceNow mobile apps for iOS using token-based authentication.

Before you begin

Create an Apple developer account.

Ensure you have your Team ID, Key ID, and signing key from Apple. For more information, see the Apple developer documentation topic Obtain an Encryption Key and Key ID from Apple.

Role required: admin

Procedure

1. Navigate to All > System Notification > Push > Push Application.
2. Open the record for the push application that you want to modify.
   • For the Mobile Agent app, select ServiceNow Mobile Application.
   • For the Now Mobile app, select ServiceNow Request Application.

   If you are using a branded mobile application, select the record for the branded app. For example, select ServiceNow Intune Mobile Application if you are using the Microsoft Intune branded application.

3. In the Push field, change the value to Direct.
4. In Apple Authentication Type field, select Token Based.
5. In the Apple-Token Based Authentication tab, select the reference icon () next to the Push Token Auth field.
6. In the Push Token Based Authentication list, select New.
7. On the form, fill in the fields.

   Table 1. Push Token Based Authentication form

   Field	Value
   Name	Name for your token.
   Team Id	Unique identification code provided by Apple.
   Key Id	The 10-character Key ID you obtained from your developer account.
   Signing Key	An authentication token signing key, consisting of the content of the .p8 text file.

   Note:

   For each Apple developer account using the Team ID and Key ID, you can generate two signing keys. Apps created are mapped to the same Team ID and Key ID.

   One combination can be used for one instance only. For example, the combination used for a test instance can’t be used for a production instance and vice versa.

8. Select Submit.
9. On the push application form, select Update.