Add the ServiceNow app for Android to the IBM MaaS360 portal

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure the ServiceNow app for Android for IBM MaaS360 distribution.

    Before you begin

    Role required: admin

    Procedure

    1. Sign in to the IBM MaaS360 portal.
    2. From the portal homepage, navigate to Apps > Catalog.
    3. Click Add to display the list of apps.
    4. Select the Google Play App.
    5. In the App Details tab, type ServiceNow into the app field.
    6. Select the ServiceNow app from the results.
    7. In the Policies and Distribution tab, select the applicable policies.
    8. In the Configuration tab, select the Configure App Settings checkbox.
    9. In the Server URL field, enter the full URL for the instance.
      For example, https://<instance name>.service-now.com/.
    10. Click Add.

    Result

    After adding the ServiceNow app from the Google Play store, it appears in the App Catalog application. Users can download the app to their Android devices.

    If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the IBM MaaS360 documentation on the Maas360 VPN module.

    For more information on app distribution, see the following IBM documentation for each operating system.