Adaptive authentication for mobile apps system properties

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps.

    Table 1. Adaptive authentication system properties for mobile apps
    Property Description
    glide.device.token.allowed.time.limit Sets the allowed time difference, in minutes, between the ServiceNow instance and the mobile device. Enter a Value between 5 and 30 minutes.

    By default, this property is set to 5 minutes. Type is integer.

    glide.device.trust.allow.only.registered.user When you enter true as a Value for this property, only the user who registered the mobile device is able to log in to the ServiceNow instance on that device. If a different user attempts to log in using this trusted device, the login fails.

    Type is true | false.

    glide.device.trust.cookie.validity.time Number of minutes that the cookie generated by the mobile app client is valid while the client is logged in to the ServiceNow instance. Enter a Value between 15 and 60 minutes.

    By default, this property is set to 30 minutes. Type is integer.

    glide.device.trust.login.cookie.validity.time Number of minutes a cookie that is generated by the ServiceNow instance on the server is valid during the login process. Enter a Value between 3 and 15 minutes.

    By default, this property is set to 15 minutes. Type is integer.

    glide.preauth.device.trust.skip.user.registration When you enter true as the Value for this property, users can skip mobile device registration when connecting from a trusted network.

    Type is true | false.