Mobile impersonation
Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs.
For instructions to enable and disable this feature, see Enable or disable impersonation in mobile apps.
As an administrator or an impersonator, use impersonation to view a ServiceNow mobile app exactly as another user would see the app. While impersonating another user, the app displays a banner at the top of the screen with the name of user being impersonated. Impersonation logging and limitations for mobile are the same as those when using impersonation in the web-based UI. For details see Impersonate a user. |
Limitations of mobile impersonation
In addition to the limitations listed in Impersonate a user, the following are not supported when using impersonation in ServiceNow mobile:
- Virtual Agent
- Offline mode.
- Security PIN