Now Mobile app

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
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    Summary of Now Mobile app

    The Now Mobile app is a downloadable application designed to enable employees to submit incidents and requests, manage tasks, and access company resources from anywhere. It integrates seamlessly with ServiceNow, providing mobile access to key business workflows and supporting efficient employee service management.

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    Key Features

    • Request and Incident Submission: Employees can easily submit requests and report issues.
    • Knowledge Access: Use global search and knowledge bases to find answers quickly.
    • Task and Asset Management: View, update, and complete assigned tasks; access hardware and software asset information and report issues.
    • Communication Tools: Request help via Agent Chat and Virtual Agent.
    • Multimedia Support: Upload images and attachments to ServiceNow records.
    • Siri Shortcuts: Use pre-configured Siri shortcuts for common actions on iOS devices.
    • Offline Mode: Work offline with cached data and synchronize when connected.
    • Notifications: Receive and manage notifications consistent with web UI settings.
    • Customization and Branding: Customize the app experience using Mobile App Builder, Next Experience theming, and Mobile Publishing to align with company identity.
    • Security: Leverages ServiceNow platform security with configurable roles and permissions; supports PIN and biometric authentication.

    Using the App

    The app’s interface includes tabs for Home (tasks, requests, assets, assessments, surveys), Support (knowledge base access), Notifications, and Settings (preferences, instance selection, location tracking, language, theme, analytics, and security options). Employees can review and manage their work efficiently, receive updates, and customize their mobile experience to fit their preferences.

    Customization and Configuration

    ServiceNow provides tools such as Mobile App Builder for creating and managing mobile workflows and screens, enabling tailored user experiences without extensive coding. Additional configuration can occur through portal settings and the classic environment, though Mobile App Builder is recommended to minimize misconfiguration risks. The app supports Next Experience theming for consistent branding and Mobile Publishing for distributing branded versions with company-specific icons, splash screens, and device management integrations.

    Security and Authentication

    The app relies on the secure ServiceNow platform and APIs for authentication and data protection. Administrators can control access through roles and permissions, ensuring secure and compliant mobile interactions. Users can protect the app with PINs or biometric methods if enabled by administrators.

    Getting Started

    • Download the Now Mobile app from Apple App Store or Google Play Store.
    • Access a demo experience to explore app capabilities before full deployment.
    • Review mobile app settings and customize preferences to optimize user experience.

    This mobile solution empowers ServiceNow customers to extend enterprise service management capabilities to employees on the go, improving accessibility, responsiveness, and productivity.

    Submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

    This video highlights some of the capabilities of ServiceNow® mobile apps.

    For the full range of Now Mobile app documentation, see Now Mobile app in the Employee Service Management business unit.

    Features of the Now Mobile app

    The Now Mobile app is a downloadable app designed to help your employees with the following tasks:

    • Get help by submitting requests and issues.
    • Find answers using global search and knowledge base.
    • View and report issues around your assets
    • View and complete tasks
    • Upload images and attachments to ServiceNow records
    • Request help from Agent Chat and Virtual Agent
    • Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions.
    Note:
    For more information, see Base system functionality for ServiceNow mobile.
    Download the app

    Download the Now Mobile app for either Apple iOS from the Apple App Store or Google Android from the Google Play store.

    Access the demo

    Try the Now Mobile app demo. The demo is a curated experience designed to show how your employees can work from anywhere. For more information on the app, see Now Mobile app demo.

    Base system experience with the Now Mobile app

    Now Mobile base system launcher screen

    On installation, the app provides the following capabilities.

    Home
    Use the Home tab to review and update tasks, requests, assets, assessments, and surveys.
    • Use My tasks to view, update, and, complete tasks assigned to you.
    • Use My requests to view and update tasks that you’ve created.
    • Use My assets to view information on your hardware and software assets, and report issues.
    • Use My assessments and surveys to review and complete any assessments or surveys assigned to you.
    Support
    Use the Support tab create a knowledge base, or review topics in existing knowledge bases.
    Notifications
    Use the Notifications tab to display your notifications. These notifications are the same that you received in the web UI, and depend on your notifications configuration. You can disable notifications in the Settings tab under Notifications.
    Settings
    Use the Settings to set preferences and review information about the app. The Settings tab displays the current user and login time, the connected ServiceNow instance, and app version. The following are some of the options displayed in the settings page.
    • Use the Instance section to view the other instances available to you.
    • Use the Location tracking option to keep a record of your location either for a defined period of time or while performing action.
    • Use the Offline option to work in offline and download your cache.
    • Tap the Preference option to list additional settings. The following are some of the options displayed in the Preferences page.
      • Use the Language section to select a language for your mobile app.
      • Use the Notifications section to enabled or disable notifications from the app.
      • Use the Security section to create or change the PIN to access the app. If allowed by your administrator, you can also allow the app to be unlocked with your device's biometric sensors.
      • Use the Theme option to enable the dark theme or the default theme on your mobile app.
      • Use the Analytics section to enabled or disable analytics from the app. Enabling this option allows analytics tracking of your user journey. For more details, see User Experience Analytics.
    • Use the Legal section review ServiceNow's privacy policy, open-source disclosure, and end user license agreement.
    • Use the Give feedback option to provide feedback on your ServiceNow mobile app experience.
    For more details on setting in your mobile apps, see Mobile app settings.

    In addition to this functionality, many other ServiceNow applications add additional functionality to the Now Mobile app.

    To learn more about interacting with the Now Mobile app as a user, see Using the mobile apps.

    Customize the Now Mobile app

    Use customization tools like Mobile App Builder to change or build on the existing functionality of the Now Mobile app.

    The Now Mobile app uses configurable screen components to display record information and mobile functions to give users the ability to perform tasks. Before making customizations, learn how these and other components work together to deliver information and functionality to your users, see Mobile hierarchy.

    ServiceNow has tools which you can use to configure the Now Mobile app.

    Mobile App Builder
    Mobile App Builder (MAB) is a configuration tool to build and manage screens and records that make up workflows within ServiceNow mobile apps. The organizational layout and navigation options in the Mobile App Builder facilitate a faster and more intuitive creation of ServiceNow mobile applications. For more information, see Mobile App Builder.
    Portal configuration
    The Now Mobile app is a hybrid experience that combines native mobile app functionality with features used in portal pages in the web UI.
    Classic environment
    Some elements of mobile configuration must take place in the classic environment. In these cases, you can update records directly to change the behavior of mobile components. Unless directed to specifically by documentation, use configuration tools such as the Mobile App Builder to reduce the risk of misconfiguration.

    For more information about how to customize your mobile experience for the Now Mobile app, see Configuring the Mobile Platform.

    Change theme and color in the Now Mobile app

    Use Next Experience theming to give the Now Mobile app a color scheme consistent with your instance web experience. Next Experience takes advantage of color variables, which replace hard-coded colors. Use these variables to create consistent looking components. Learn more about these options in Next Experience theming for mobile.

    Publish your own branded Now Mobile app

    Use Mobile Publishing to create and distribute a branded version of Now Mobile app. Tailor the app with your unique company identity using a custom name, splash screen, icon, Mobile Device Management (MDM) vendor. Learn more about the process of publishing mobile apps at Publish mobile apps with custom branding.

    Authentication with Now Mobile app

    The Now Mobile app relies on the secure ServiceNow platform and its APIs to provide a seamless mobile experience to its users. For a complete overview of the security features of the ServiceNow mobile platform, see Mobile security. You can also learn more about how to secure your apps with roles and permissions at User role permissions in mobile apps.