Force local login in mobile apps

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure the force local login option to provide local login experience on mobile apps even when the instance is configured with Single Sign On (SSO) configuration. You can configure this feature independently on any available ServiceNow® app.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Mobile > Mobile Branding > Mobile App Configs.
    2. Open the record for the mobile app where you want to force local logins.
    3. Enable the Force Local Login field.
    4. Click Update.

    Result

    The selected mobile app routes your users to the local login authentication page. The app will default to the authentication method defined on your instance if this field is disabled.​