Mobile push notification components

Configure mobile push notifications to target a specific screen in one of the ServiceNow Mobile Platform applications.

This configuration determines the structure of the notification, the text the user receives, who should receive the message, and what triggers the delivery of a notification. Users tap the notification and the associated deep link then directs the user to the desired screen.

Figure 1. Example push notification content and message

1. Push notification message content
2. Push notification message

Configure each component of the push notification because each component is dependent on the other. For example, you must configure push notification content to create a push notification message. Likewise, a push notification event requires a push notification message.

Table 1. Mobile push notification components

Notification component	Description
Push notification message content	The push notification message content contains the location users are directed to when they tap on the notification, as well as the appearance and layout of the notification. For more information on content configuration, see Configure push notification message content. Optionally, you can display up to three additional fields in a notification. These fields are visible within the Notifications navigation bar tab in a mobile app. Note: Mobile UI styles are available for these additional fields. For more information around styling, see Mobile UI styles.
Push notification message	The push notification message contains the text that users see when they receive a notification. The message displays in the notification center on the device based on your configuration for the user and in the Notifications tab. For more information on message configuration, see Configure a push notification message.
Push notification event	The push notification event determines when the mobile push notification is sent and to whom it should be sent to. For more information on event configuration, see Configure a push notification event.

• Configure push notification message content
  Configure push notification message content and select which mobile application receives notifications. You can configure critical alert notifications, customize the message appearance, and determine the deep link used when users tap the notification.
• Configure a push notification message
  Configure the message displayed to users when they receive their push notification.
• Configure a push notification event
  Configure when a push notification event is triggered and sends a mobile push notification to users.
• Configure sounds for push notifications
  Add sounds and tones to push notifications to indicate to users if a message is urgent or just requires the users' attention.
• Register the standard push notification
  Register your standard push notification in a push application to use it in your mobile apps.