Configure the ServiceNow app
for Android for MobileIron distribution.
Before you begin
Role required: admin
Procedure
Sign in to the MobileIron portal.
Navigate to Apps > App Catalog, then click Add.
From the search menu list, select the Google Play store.
In the search bar, type ServiceNow.
Select the ServiceNow app from the results.
Click Next.
Optional: Describe and add screenshots of the app.
Click Next.
Set
a distribution
level
for this configuration of the app.
Everyone: The app is added to all user-compatible
devices.
No one: The app is staged for distribution at a later
date.
Custom: The app is distributed only to users or groups you
choose.
In the App Configuration Summary section, click Managed
Configurations for Android.
Add
the
name
and configuration value for the default instance
configuration.
Table 1. Configuration Setup fields
Field
Description
Name
Name for the configuration,
for
example, Default instance.
Configuration value
The full instance URL,
for
example, https://<instance
name>.service-now.com/
.
Set
a distribution
level
for this configuration of the app.
Everyone: The app is added to all user-compatible
devices.
No one: The app is staged for distribution at a later
date.
Custom: The app is distributed only to users or groups you
choose.
Figure 1. MobileIron app config
Click Next.
Click Done.
Result
The
ServiceNow app for Android from the Google Play
store
appears in the App Catalogs section on the MobileIron Portal. Mobile users can download
it from the MobileIron App Catalog.
If your
instance is on an internal network, you might need to configure the VPN. For more
information,
see the MobileIron documentation on VPN configuration.