Now Assist in the Virtual Agent mobile client

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use Now Assist in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI. Virtual Agent also enables you to provide feedback on AI-generated responses.

    Figure 1. Now Assist in Virtual Agent
    now assist for mobile virtual agent example responses

    Now Assist in Virtual Agent uses large language models (LLM)s and generative AI to improve deflection rates and make it easier for users to find relevant information. To learn more about what Now Assist in Virtual Agent can do, see Exploring Now Assist in Virtual Agent.

    To give feedback on the answers provided by Now Assist, you can tap the thumbs up or thumbs down icons beneath the generated response to mark the response as either helpful or unhelpful.

    Use the guided setup to set up Now Assist in Virtual Agent quickly and easily. For more information, see Configuring assistants overview. Virtual Agent must also be enabled for Mobile. For more information, see Enable Virtual Agent for mobile applications.