Manage attachments on details screens

Add, remove, rename, and view attachments in your mobile record screens.

Enable attachments on your mobile record screens

You can enable attachments on a mobile record screen. Navigate to your record screen in Mobile App Builder. Find and select the Activity Stream entry in the configuration tree. Then, select Show "Attachment" button option in the Settings section of the configuration panel.

Figure 1. Attachment check box on the screen configuration form

For details on the record screen configuration, see Configure a record screen for use with a list screen.

View the attachment list on your record screens

When enabled by an administrator, the attachment list appears at the bottom of the Details tab of your mobile record screens. The attachment list shows a preview of each attachment that is associated with the current record. If there are no attachments, you see "No attachment" instead of the attachment list.

The following file types are supported for previewing files:

• image files — .png, .svg, .webp, .jpg, and .jpeg
• video files — .mp4, .mov, and .m4v
• document files — .pdf, .xlsx, .doc, .ppt, .csv, .xls, .txt, and .docx

Note:

• Audio files are not supported.
• Some of the above file types require an external app to be installed on the device to open the file. For example, Android users can't open .docx files if Microsoft Word isn't installed on their device.
• Some other file types might work intermittently on iOS and Android devices, but ServiceNow does not support these other file types. ServiceNow only supports the above listed file types on both iOS and Android devices.

Figure 2. Mobile record screen with an attachment and shown without an attachment

Tap an attachment to show a preview of the attachment.

Figure 2. Mobile record screen with an attachment and shown without an attachment

Manage attachments

To delete an attachment, tap the Delete () icon, and then click Yes in the confirmation pop-up window.
To rename an attachment, tap the Rename () icon. Then, in the Edit name field, enter a name.

Note:

The ability to perform these actions are controlled by the Access Control List rules on your instance.