Mobile plugins for Mobile Agent

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use these plugins to extend functionality for the Mobile Agent app.

    Table 1. Base system applications for Mobile Agent
    Application Description Availability Paid
    ITSM Mobile Agent

    Delivers mobile-first experiences designed for agents to triage, act on, and resolve incidents. Agents can also view schedules, check who is on-call, respond to major incidents, and more.

    		 Store
    Note:
    The latest ITSM Mobile Agent is available in the store. The previous version was available on the instance.
    		 No
    Asset Receiving Mobile

    Provides the capabilities for receiving personnel to receive purchased assets in Mobile Agent.

    		 Instance Yes
    PPM Mobile

    Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in Mobile Agent.

    		 Instance Yes
    Customer Service Mobile

    Customer service mobile user experience.

    		 Instance Yes
    Field Service Mobile

    Manages the Field Service mobile components on an iOS or an Android mobile device. Field service agents and dispatchers can execute work order tasks, manage assets, and close work order tasks on their mobile device in online or offline mode.

    		 Instance Yes
    GRC: Mobile

    Task assignments, requests, approvals, and other follow-up actions for GRC applications directly from Mobile Agent.

    Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.

    		 Store Yes
    Project Status Report

    Project status report app delivers out of the box mobile experience for project managers, program managers, and portfolio managers to track their projects on the go. Use this app to track and update the factors that impact the health of the project such as risks, issues, decisions, actions, and request changes.

    		 Store No
    Security Incident Response Mobile

    Receive notifications when security incidents or security response tasks are assigned to you or to your assignment groups and begin remediation using the Mobile Agent app.

    Monitor the security incidents the Security Operations Center (SOC) or your assignment groups are responding to with search criteria that you enter.

    		 Store Yes
    Vulnerability Response Mobile

    Receive notifications when vulnerability groups or vulnerability items are assigned to you or to your assignment group. Begin remediation on your most critical vulnerabilities using the Mobile Agent app.

    		 Store Yes