Configure an activity stream screen for a record screen

Configure an activity stream screen on your form to give your users access to comments, work notes, and attachments relating to the record they are viewing. In addition, use activity stream segments when you want to show the history of updates for a record.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Mobile > Mobile App Builder.
   The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.
2. Search for the application scope you are working in and then select the name of the application scope.
   The Mobile App Builder categories home screen displays.
3. Select the Screens category, and then select the record screen you want to configure with an activity stream.
4. In the Record screen segments section, select New.
5. Select the Record screen segment from the Create a record screen segment screen, and then select Continue.
6. In the Embedded screen section, select New.
7. Select Activity stream from the Create a Screen screen, and then select Continue.
8. Complete the following fields as needed.

   Table 1. New activity stream record

   Field	Description
   Name	The name of your screen. This name appears as a tile in the mobile application.
   Description	Additional information about the screen.
   Fetch type	Settings that determine when data is loaded in your screen. Select from the following optional fetch types: On-demand: The app sends a network request to load the app only when end users navigate to it. Background: The app makes a background network request to load embedded screens or record screen segments.
   Dynamic prefetch count	You can change the number of rows loaded with prefetch by changing the value of the Dynamic prefetch count field.
   Hide screen name	Option to hide the record's screen name.
   Show "Work Note" button	Show/hide the work note button.
   Show "Additional comment" button	Show/hide the additional comment button.
   Show "Attachment" button	Show/hide the attachment button.
   Available offline	Configure whether the activity stream is available when the device is offline.
   Hidden attachment sources	Choose values where you don’t want images sourced from. Select either one or more of the following sources: Camera, Files, and Gallery. For more information, see Define attachment sources available to users.
   Table	The table that the activity stream will use. This must match the table used on the parent record screen.
   Icon	Icon used to represent your activity stream.

9. Fill in the Data section with the table that is used for the activity stream.
10. In the Icon section, select an icon for the activity screen.
11. Select Save.

Result

Your record screen includes an Activity tab. Your users can tap this tab to view comments, work notes, and attachments relating to the record.

Figure 1. Stream tab

The following file types are supported for previewing files:

• image files — .png, .svg, .webp, .jpg, and .jpeg
• video files — .mp4, .mov, and .m4v
• document files — .pdf, .xlsx, .doc, .ppt, .csv, .xls, .txt, and .docx

Note:

• Audio files are not supported.
• Some of the above file types require an external app to be installed on the device to open the file. For example, Android users can't open .docx files if Microsoft Word isn't installed on their device.
• Some other file types might work intermittently on iOS and Android devices, but ServiceNow does not support these other file types. ServiceNow only supports the above listed file types on both iOS and Android devices.