Add the ServiceNow app for Android to Workspace ONE UEM

Configure the ServiceNow app for Android for Workspace ONE UEM distribution.

Before you begin

Role required: admin

Procedure

1. Sign in to the Workspace ONE UEM portal.
2. Navigate to Apps & Books > Applications > Native > Public.
3. Click Add Application.
4. In the Platform field, select Android.
5. In the Source field, select Search App Store then search for ServiceNow.
   If the search cannot find the ServiceNow application, the app might not be approved for your organization. You can approve the app in the Google Play store.
6. Next to the ServiceNow App search result, click Select.
7. Click Save & Assign.
8. Click Add Assignment.
9. Click Assignment Group.
10. From the Assignment Group list, select Application Configuration Policy.
11. From the Application Configuration field, select Enabled.
12. In the Application Configuration section, enter the following information.

    Table 1. Application Configuration fields

    Field	Description
    Title	Server URL
    Description	The full ServiceNow instance URL
    Value	https://<instance name>.service-now.com/

    Figure 1. Workspace ONE UEM configuration

    

13. Click Add.
14. Click Save & Publish.
15. Click Publish.

Result

After adding the app to Workspace ONE UEM, it appears in the Apps & Books > Applications > Native > Public section of the Workspace ONE UEM portal. Mobile users can download the app from the Workspace ONE UEM App Catalog app.

If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the Workspace ONE UEM documentation on Configure Tunnel Profile for Android.

For more information on app distribution with Workspace ONE UEM, see the official Workspace ONE UEM documentation.