Using the calendar screen

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Using the calendar screen

    The calendar screen in ServiceNow allows users to create, view, and manage events tied to specific dates. It supports scheduling daily tasks, tracking due dates, and viewing colleagues’ timetables. Users can navigate dates up to three years in the past or future. The calendar works offline, with changes syncing once online.

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    Key Features

    • Two main sections: The upper section displays the calendar interface, showing dates with event indicators, while the lower section lists events chronologically for selected dates.
    • Event types:
      • Multi-day events: Spanning multiple full days, such as vacations or conferences, with partial day progress indicated.
      • All-day events: Events lasting a full 24-hour period, like a full-day conference or drill.
    • Navigation and interaction buttons:
      • New event button: Quickly create new events (varies by iOS or Android).
      • More button: Access additional calendar functions as configured by administrators.
      • Today button: Instantly return to the current day and refresh calendar data.
      • Filter button: Search and filter calendar content efficiently.
      • Saved items button: Save filter settings for future use.
    • Synchronization: The calendar updates events after offline work is completed and connectivity is restored.
    • Customizable start day: Users can set the first day of the week in Preferences under Settings for personalized calendar views.

    Practical Benefits for ServiceNow Customers

    This calendar screen functionality enables efficient daily planning and team coordination within ServiceNow mobile and desktop environments. It supports comprehensive event management, helps reduce scrolling for distant dates with the Today button, and improves searchability through filters. Offline capability ensures continuous productivity without connectivity interruptions. Customizing the start day of the week aligns the calendar with organizational or personal preferences.

    Use the calendar screen to create and view events related to specified dates. Scroll in either the calendar interface or the events list, to view corresponding information for the selected date or event.

    Use the calendar screen to create your daily schedule, list when tasks are due, or even view the timetable of colleagues within your team. You can view dates up to three years in the future or three years in the past, from the current date.

    You can use the calendar screen while offline. The changes you make are incorporated when you go back online.

    Table 1.

    The calendar screen is divided into two sections. The upper section that contains the calendar interface and the lower section that contains the events list. In the calendar interface, a small circular indicator below the date means that there is at least one event associated with that day. Tap on any date with an indicator to display the events associated with it.

    The lower section contains the events list, which displays a chronological listing of all the events contained within the calendar, for the exposed days. While scrolling to an event in the events list, the calendar displays the corresponding date. As well as displaying individual events per calendar day, the following types of events are also available:
    • Multi-day event – An event which takes place for more than one full day, like a vacation or a conference. Each of the days within the sequence is marked with its partial day out of the total number of days. For example, two out of three days.
    • All day event – An event which takes place for a period of 24 hours, like a 1-day conference or a security drill.
    		 Calendar screen with multi-day event showing.
    The table describes the various buttons displayed in a calendar screen.
    Note:
    Depending on your administrators’ configurations, some of these buttons may not display.
    Button Definition
    New event button - iOS
    New event button - iOS.
    New event button - Android
    New event button - Android.
    		 New event button. Tap to display quick actions in order to create a new event.
    More button - iOS
    More button - iOS.

    More button - Android

    More button - Android.    		 More button. According to your administrators' configuration, the more button may contain functions related to the calendar screen, for example, create a new event or navigate to a map.
    Today button. Today button. Tap to return the calendar to the current day and to refresh the calendar data. This option minimizes the amount of scrolling when viewing events that are a long time in the past or future.
    Filter button. Filter button. Use the filter option to help you search for specific content in the calendar. For more information about filtering, see Filtering and sorting results in mobile.
    Saved items button. Saved items button. Use this option to save the current filter setting.

    Defining the first day of the week

    To define the first day of the week in your calendar screen, go to the Settings area and select Preferences. Tap the Start day of the week option and then select the appropriate start day of the week.