Configure mobile access for IP-restricted networks

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • Configure mobile access to ServiceNow instances that use adaptive authentication, which restricts access outside a defined IP address range.

    Before you begin

    To configure mobile access for IP-restricted networks, adaptive authentication must be activated on your ServiceNow instance. For more information, see Activate adaptive authentication.

    Role required: admin

    About this task

    For more information about adaptive authentication, see Adaptive authentication, which describes this policy framework that is used to enforce authentication controls.

    Procedure

    1. Navigate to All > sys_properties.list.
    2. Make sure that the application scope is set to Global by selecting the globe icon (Globe UI icon.) in the upper right.
      If the application scope is not set to Global, then select the application scope setting and select Global from the list.
    3. Search for and make sure that the values for the following properties are set to true.
      • glide.authenticate.auth.policy.enabled
      • glide.authenticate.preauth.allow.trusted.device

      This step verifies that an adaptive authentication policy is activated on your ServiceNow instance.

    4. Search for the adaptive authentication mobile system property names.

      To edit the values for a property, double-click its name and fill in the fields in the System Property New record form as needed. If you can't find a property, select New to add it.

      Enter information on the form as needed.

      Table 1. System Property New record form
      Field Description
      Name Name of the system property. If you are adding the system property, enter the name exactly as it appears in Adaptive authentication for mobile apps system properties. For example, glide.device.token.allowed.time.limit.
      Application Application scope. Check that the application scope is set to Global.
      Description Description of the system property. The mobile adaptive authentication system properties are described in Adaptive authentication for mobile apps system properties.
      Choices Choices for your system property. Leave this field empty. The field does not apply to adaptive authentication for mobile apps.
      Type The data type of the system property. The data types are described in Adaptive authentication for mobile apps system properties.
      Value The value that is used for the system property. The value ranges and default values are described in Adaptive authentication for mobile apps system properties. If you don't enter a value for this field, the default value is used.
      Ignore cache Option to ignore the cache. Make sure that this check box is selected.
      Private Option to make the property private. Make sure that this check box is cleared.
      Read roles Read roles for your system property. Leave this field empty. This field does not apply to adaptive authentication for mobile apps.
      Write roles Write roles for your system property. Leave this field empty. This field does not apply to adaptive authentication for mobile apps.
    5. Select Update or Submit.