Configure BlackBerry Access for mobile apps

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure the BlackBerry Access browser to authenticate ServiceNow mobile apps.

    Before you begin

    Role required: admin

    About this task

    The following steps are only necessary if you are using the BlackBerry Access browser as the authentication browser for your ServiceNow mobile apps. The BlackBerry Access browser must be configured in order to authenticate with your ServiceNow mobile apps.

    Procedure

    1. Sign into the BlackBerry UEM.
    2. In the menu bar to the left, click Apps.
      BlackBerry UEM menu bar
      You see a list of available apps tied to your BlackBerry UEM.
    3. In the search bar above the list of apps, type BlackBerry Access.
      BlackBerry UEM available apps list
    4. Click BlackBerry Access to open the app.
    5. When the app opens, click on the blue text labeled App Config With Default Values to create the app configuration for this app.
      BlackBerry UEM app settings screen
    6. Enable Allow external apps to open HTTP/HTTPS URLs through BlackBerry Access.
    7. Enable Enable 3rd Part Applications.
    8. Add these values: snappauth,snempappauth
      Important:
      • Do not use any spaces in the above values.
      • The snappauth is required for the Mobile Agent app. The snempappauth value is required for the Now Mobile app.
    9. Click Save.