Configure an embedded browser screen for a record screen

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Add an embedded browser screen to display content from a URL within a browser section. This enables users to access information in a ServiceNow instance or on a page outside of your instance.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Mobile > Mobile App Builder.
      The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.
    2. Search for the application scope you are working in and then select the name of the application scope.
      The Mobile App Builder categories home screen displays.
    3. Select the Screens category, and then select the record screen to which you want to add an embedded web browser.
    4. In the record screen form, scroll down to the Record screen segments area, and then select New.
    5. In the Create a record screen segment dialog box, select the Record screen segment tile, and then select Continue.
    6. In the record screen segment form, scroll down to the Embedded screen area, and then select New.
    7. In the Create a screen dialog box, select Mobile web, and then select Continue.
    8. Complete the mobile web screen form by using the instructions in Configure a mobile web screen.

    Result

    Your record screen is configured with an embedded browser. Your users can access this screen on the form by tapping the tab with the name of this screen.