Considerations before implementation Release version: Zurich Updated July 31, 2025 1 minute to readUse these guidelines and considerations when implementing ServiceNow® mobile on your instance. Mobile push notificationsMobile push notifications are configurable pushed messages that appear directly in a mobile app. These push notifications are non-actionable or actionable, and are configured by administrators to meet the needs of their users.Location tracking for mobileLocation tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located.Localization on mobile devicesServiceNow mobile apps are localized in many languages, including both left-to-right and right-to-left languages. Additionally, you can customize non-default languages on the client-side. These features confirm that your translations remain consistent across your mobile applications.Offline modeConfigure offline mode to enable your users who have no internet connection to continue working from a mobile device.Siri shortcutsConfigure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.Mobile barcode scanningUse the camera on your mobile device to scan barcodes into your instance using mobile applications.Mobile plugins and upgradesLearn about upgrading to ServiceNow mobile, and how to install plugins to get your users started with the ServiceNow mobile platform.AppConfig for Mobile AppsUse AppConfig to define a default instance and browser for your managed mobile apps.Supported mobile device management vendorsLearn how to configure mobile device management software from supported vendors to distribute ServiceNow mobile apps.Mobile system property configurationsSeveral system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.Mobile propertiesMobile properties enable admins to turn on or turn off features in ServiceNow apps without upgrading the ServiceNow instance.User roles and user criteria permissions for mobile appsUser roles and user criteria permissions are access control mechanisms that enable you to define roles or segment users into groups within the mobile platform. With these permissions, you can show or hide different components of your mobile app to either individuals or groups.Mobile pop-upsDisplay configurable mobile pop-ups based on real-time conditions. Mobile pop-ups are a way to transmit information to users and to encourage them to perform actions. You can display a mobile pop-up at the login page or when a user taps a button.Indoor Wayfinding configurationIndoor Wayfinding enables ServiceNow mobile app users to locate an asset, such as a desk or meeting room, on a map and then reserve it.Mobile App BridgeLearn about Mobile App Bridge, which can be used to enable seismic pages, service portal pages, or classic web pages on mobile web screens. You can use this feature to support a playbook on mobile web screens and to enable other components.
Considerations before implementation Release version: Zurich Updated July 31, 2025 1 minute to readUse these guidelines and considerations when implementing ServiceNow® mobile on your instance. Mobile push notificationsMobile push notifications are configurable pushed messages that appear directly in a mobile app. These push notifications are non-actionable or actionable, and are configured by administrators to meet the needs of their users.Location tracking for mobileLocation tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located.Localization on mobile devicesServiceNow mobile apps are localized in many languages, including both left-to-right and right-to-left languages. Additionally, you can customize non-default languages on the client-side. These features confirm that your translations remain consistent across your mobile applications.Offline modeConfigure offline mode to enable your users who have no internet connection to continue working from a mobile device.Siri shortcutsConfigure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.Mobile barcode scanningUse the camera on your mobile device to scan barcodes into your instance using mobile applications.Mobile plugins and upgradesLearn about upgrading to ServiceNow mobile, and how to install plugins to get your users started with the ServiceNow mobile platform.AppConfig for Mobile AppsUse AppConfig to define a default instance and browser for your managed mobile apps.Supported mobile device management vendorsLearn how to configure mobile device management software from supported vendors to distribute ServiceNow mobile apps.Mobile system property configurationsSeveral system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.Mobile propertiesMobile properties enable admins to turn on or turn off features in ServiceNow apps without upgrading the ServiceNow instance.User roles and user criteria permissions for mobile appsUser roles and user criteria permissions are access control mechanisms that enable you to define roles or segment users into groups within the mobile platform. With these permissions, you can show or hide different components of your mobile app to either individuals or groups.Mobile pop-upsDisplay configurable mobile pop-ups based on real-time conditions. Mobile pop-ups are a way to transmit information to users and to encourage them to perform actions. You can display a mobile pop-up at the login page or when a user taps a button.Indoor Wayfinding configurationIndoor Wayfinding enables ServiceNow mobile app users to locate an asset, such as a desk or meeting room, on a map and then reserve it.Mobile App BridgeLearn about Mobile App Bridge, which can be used to enable seismic pages, service portal pages, or classic web pages on mobile web screens. You can use this feature to support a playbook on mobile web screens and to enable other components.