List screen
Summarize
Summary of List screen
The List screen in ServiceNow's Zurich release allows you to display records in a card format within a list view, showing key information previews for each record. This visual approach enhances user experience by providing quick insights. You configure these cards using the Mobile Card Builder (MCB), accessible through the Mobile App Builder (MAB) when creating a list screen.
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Key Features
- Record Screen Integration: Configure a detailed record screen accessible when users tap a card in the list, enabling seamless drill-down into record details.
- Mobile List Filters: Enable users to efficiently find records using default filter and sorting options based on selected list fields. Custom filters can also be created to tailor filtering and keyword search capabilities.
- Dynamic Screen Names: Use dynamic naming to inherit headers from previous screen selections or form fields, making it easier for users to understand the context of the current screen, especially with grouped lists.
- Parametrized List Screens: Pass parameters to list screens to display context-sensitive records, such as showing records belonging to a selected group.
- Functions for Actions: Add actionable functions on list screens, including swipe actions (left or right swipe to trigger specific functions on individual records), top menu actions (for list-wide or less frequent actions), and footer functions (actions available in the screen footer).
Practical Use for ServiceNow Customers
ServiceNow customers can leverage list screens to provide intuitive, mobile-friendly record browsing with enhanced filtering and action capabilities. Configuring record screens within lists allows users to easily access detailed information without navigating away. Dynamic screen names improve user orientation by clearly reflecting current context or selection. Parametrized lists enable creating responsive, context-driven navigation flows. Adding swipe, top menu, and footer functions empowers end users to perform common tasks quickly and efficiently from the list view.
Overall, list screens improve mobile user experience by combining visual previews, flexible filtering, and contextual actions, streamlining access and management of records on mobile devices.
Use a list to display a list of records. Records in lists display in a card format, showing a limited selection of the information in the record.
Use a list screen to see records in a list view. Within a list screen, each record has a card. This card is a visualization which contains a selected few fields that display as a preview for each record. You can configure the card in Mobile Card Builder (MCB). MCB can be accessed from Mobile App Builder (MAB) when creating a list screen. Use the optional features available with list screens to improve your user's experience.
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Configure lists with forms
Configure your list with a record screen so your users can tap list items to view details of the records on your list. For details on list configuration, see List screen configuration. |
Parametrized list screens
Use parameters to pass information into your list screens. For example, when a user taps on a group in a group list screen, a list containing records in the group is displayed. The list of records in the group is a parametrized list, which accepts the value of the group your user selected as a parameter. To learn about parametrized list configuration, see Parametrized list screens. |
List screen functions
Add functions to your list screens to give your users the ability to take actions directly on a record screen. List screens support swipe, footer, and top menu functions. For more information on functions, see Mobile functions.
Swipe functions Use swipe functions to act on a specific record on the list. You can configure one or more actions to appear when a user swipes on a record. You can also configure a different set of actions depending on whether a user swipes to the left or to the right. |
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Top menu functions Use top menu actions for less frequently used actions, or actions that apply to the list rather than individual records, such an Approve all action. |
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Footer functions Footer functions enable your end users to take an action on a menu item located in a screen's footer region. |
List screen filters
By default, the instance automaticaaly creates filter and sorting functionality. This filter is based on the fields selected in your list pattern. No further configuration is needed. Users can filter and sort the list based on any of these fields.
If the default filters do not fit your requirements, you can create a custom filter. You can manually select the fields that are available to the list filter and enable keyword filtering. For more information about list screen filters, see Mobile list screen filters.
Dynamic screen name
Use dynamic screen name functionality to let users to easily identify the screen or field which they are currently viewing. You can configure a screen to inherit a name from a previous screen selection. These dynamic names can be used with grouped lists, where the selected group name becomes the header on a subsequent screen. Alternatively, a field in a form can be used as a header in a different screen. For more information, see Configure a dynamic screen name for a list screen.
Display name from a redirection parameter Use a dynamic screen name to inherit a name from a previous screen selection. In the example, the screen name comes from a list which is grouped by category from a launcher screen. |
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Display information from field previous record Use dynamic record screen names to display information from a specific record in a table. The record screen name can come from any field in a database record. In the example, the screen name comes from the incident field. |