Enabling and selecting location tracking options

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Learn how to enable location tracking for the Mobile Agent and select the location tracking option best suited for your users.

    Before you begin

    Enable geolocation features on your instance by activating the Geolocation plugin [com.snc.geolocation]. The Geolocation plugin gives you access to the manual tracking option. You must purchase a subscription before activating the plugin. For details on plugin activation, see Activate a plugin. For more details, see ServiceNow plugins.

    To enable the action-based location tracking option, ensure that you have the Mobile Location Tracking plugin [com.glide.sg.location.tracking] installed. For more information about action-based location tracking and its settings, see Configuring action-based location tracking.

    Role required: admin

    Procedure

    1. Navigate to All > System Mobile > Mobile Branding > Mobile App Configs.
    2. Select Mobile Agent.
    3. In the Mobile app config form, under the Location Tracking area, select the Geolocation enabled field.
    4. Select the lock icon (Lock icon.) in the Location Tracking Options field to edit the field, and select from the following location tracking options.
      Tracking optionsBehavior in the Mobile Agent
      Manual tracking Displays the manual location tracking option to the user.
      Note:
      Manual location tracking contains configurable properties. For more information, see Configuring manual location tracking.

      Manual tracking option.
      Action-based tracking Displays the action-based location tracking option.
      Note:
      Action-based location tracking contains configurable properties. For more information, see Configuring action-based location tracking.

      Action-based tracking option.
      Action-based and manual tracking option Displays both the manual and action-based tracking options in the Agent Mobile app. The user selects which option to use.
      Action-based and manual tracking selection screen.
    5. Select the unlock icon (Unlock icon.) in the Location Tracking Options field to save the location tracking option.
    6. Right-click in the header and select Save.