Customize email notifications for mobile activity stream mentions

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Enable users to alert their contacts by email that they are mentioned in a thread. The user enters the @ character followed by the contact's name in a record's activity stream, for their contact to be alerted. This feature is enabled by default.

    Before you begin

    Role required: admin

    About this task

    Configure your instance to send an email notification when a user mentions a contact within the activity stream. You can either use the default notification record or create a new notification record. For information about creating a new notification record, see Create an email notification.

    Procedure

    1. Navigate to All > System Notification > Email > Notifications in the filter navigator.
    2. Search for the notification record named Activity Stream @Mention Email, then select the record to open it.
    3. Verify that Active is selected.
    4. Optional: Customize the email notification fields.
    5. Select Update.
    6. Select the Settings icon (Settings icon.) and select the Notifications tab.
    7. Verify that Allow Notifications is enabled.