Mobile Now Assist display experience for Virtual Agent
Choose how you want Now Assist to display in your mobile app.
Standard chat
Configure the standard chat experience for Now Assist in Virtual Agent to enable you to access Now Assist from a Now Assist icon on your mobile app home page. Tapping the icon opens a Now Assist chat that provides synthesized generated responses to your questions. The generated responses display in-line citations to show where information was gathered from, as well as a list of any promoted actions you can take in response to the request. Only the first six lines of the response are shown, with the remaining lines accessible under the Read More button. For more information, see Standard chat.
In this example, asking Now Assist about booking travel provides a summary of the steps required to book a trip. It also offers the option to request a business travel support letter, request travel help, and to view more information about international travel.
Enhanced chat
Configure the enhanced chat experience in Now Assist for Virtual Agent so you can access it from your home page search bar. You can ask questions and receive responses synthesized from multiple sources, as well as get standard search results, all in one place. The summarized answer includes any applicable actions you can take. For more information, see Enhanced chat.
In this example, asking Now Assist about booking travel provides a summary of the steps required to book a trip. Below the generated response, Now Assist lists the sources from which it pulled its information.
Custom apps
If you have a mobile SDK installed on your instance, you have the option to enable Now Assist for Virtual Agent for your custom apps. For more information, see the Mobile SDK documentation.
Configuring your Virtual Agent display experience
Choose how you want Virtual Agent to display on your mobile app.
For information on how to configure your Now Assist display experience, see Configuring assistants overview.