Mobile voice search

Find items, articles, and people using native speech recognition from an app on their mobile device.

Using voice search

Take advantage of the speech recognition feature of your mobile device. Use voice search by tapping the microphone icon () that appears on the right side of a search bar. Use your device's voice recognition interface to record your search query, which is then converted to text and entered as the search query in your app. The first time you use the voice search feature, your mobile device may prompt you to allow your ServiceNow app to record audio. Note: Your administrator must enable this feature. For details on enabling voice search on your instance, see Enable voice search.

The first time you use the voice search feature, your mobile device may prompt you to allow your ServiceNow app to record audio.

If you deny this permission, you cannot use the voice search feature. The microphone icon changes to a disabled microphone icon ().

Third-party data usage

Depending on your mobile device's operating system, the voice recordings you create with the voice search feature are sent to Google or Apple to be processed into a text query. ServiceNow does not have control of the recording once it has been sent.