Enable mobile universal linking

Enable the universal linking option if you want a web banner displayed on specified pages of the ServiceNow platform website. By default the mobile universal linking option is not available in the base system.

Before you begin

Role required: admin

Procedure

1. In the web-based UI, enter sys_properties.list in the filter navigator, to open a list of system properties.
2. In the Name field, search for the term *universal.
3. Select the property glide.sg.universal_links.enabled.
4. In the universal links system property table, set the Value field to true.
5. Right-click in the header and select Save.
6. In the web-based UI, enter sys_sg_mobile_application.list in the filter navigator to open a list of mobile applications in the sys_sg_mobile_application table.
7. Select the Request record, and open the Deep Link Configuration tab.
8. Select the Route to Public Store if not installed check box to enable it.
9. Right-click in the header and select Save.
10. Repeat Steps 6 through 9 for the Agent record.

What to do next

After you have enabled the mobile universal linking feature, you can perform the following configuration:

Define specific ServiceNow platform website pages to display the web banner, where the user does not have a specific mobile app installed. See, Mobile universal linking for supported URLs.