Mobile web screen

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Mobile web screens open an external URL or a relative URL within your instance.

    Use a mobile web screen to Open a URL from within the ServiceNow app. You can configure relative URLs to open pages within the ServiceNow platform, or an external link. For example, a user can see a knowledge article on the instance via Service Portal.

    Relative URLs that direct your users to open pages within your instance display within mobile app. URLs that open external links open the link in the default browser of the user's mobile device.
    Figure 1. Browser screen showing a relative link
    Browser screen showing a relative link within the app.