Now Assist for Accounts Payable Operations (APO)
Summarize
Summary of Now Assist for Accounts Payable Operations (APO)
The ServiceNow® Now Assist for Accounts Payable Operations (APO) application enhances productivity and efficiency for fulfillers by leveraging generative AI. This tool facilitates automatic case creation, invoice summarization, and end-to-end invoice processing workflows.
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Key Features
- Automatic case creation and invoice ingestion through generative AI.
- Configuration options available to tailor the application to specific needs.
- Support resources include the ServiceNow Community and Known Error Portal.
Key Outcomes
By utilizing Now Assist for APO, customers can expect streamlined invoice processing, increased operational efficiency, and improved productivity among their Accounts Payable fulfillers. However, customers in certain environments, such as FedRAMP or self-hosted settings, should verify feature availability.
It is essential to acknowledge the limitations of AI within the application and employ human oversight to ensure accuracy and appropriateness, especially in critical sectors. Additionally, data processed by this application may be transferred to centralized ServiceNow environments and third-party providers, adhering to ServiceNow's internal policies.
Use the ServiceNow® Now Assist for APO application to help your fulfillers become more productive and efficient as they work. Through generative AI, you can enable your fulfillers to automatically create cases, summarize and ingest the invoices, and then use workflows to perform end-to-end invoice processing.
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AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable fulfillers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.