Explore Now Assist for Common Finance and Supply Chain Features
Use Now Assist for Common Finance and Supply Chain features to summarize supplier details and purchase orders and keep fulfillers informed of their status, progress, and required actions.
Overview of Now Assist for Common Finance and Supply Chain Features
With Now Assist for Common Finance and Supply Chain, fulfillers can leverage generative AI-powered summarization to quickly gain a clear understanding of supplier details and purchase orders. These summaries provide visibility into the overview, completed actions, status, and upcoming steps, empowering fulfillers to take timely and informed actions.
The summarization capabilities are available in the Source-to-Pay Workspace.
Now Assist skills for Common Finance and Supply Chain Features
Field Extractor
Extracts the invoice number or supplier invoice number generated in APO and the supplier name by evaluating the description and short description in the inquiry case generated through different channels (emails, virtual agent chats, or, web content) and updates the same in the case. In some cases, the supplier provides their invoice number (supplier invoice number), and the system will automatically derive corresponding APO invoice number and updates the case.
As a fulfiller, you can extract and auto-populate the invoice number and supplier invoice number by evaluating the description and short description fields in an inquiry case for Accounts Payable Operations. The access control list (ACLs) confirms that only authorized agents can activate or configure the skill. Activate the Field extractor skill in the admin console of Now Assist for Common Finance and Supply Chain features, which trigger the automatic extraction of keys (invoice number and supplier invoice number) from inquiry cases received through various channels. Automating the extraction of keys (invoice and supplier numbers) enhances Accounts Payable agents' efficiency, leading to faster and more accurate resolutions. For more information on working with inquiry cases, see Invoice inquiry cases.
Supplier summarization for fulfillers
Summarize supplier details and keep fulfillers informed about their overview, total spends, and performance indicators depending on the user persona.
As a fulfiller (sn_fsc_genai.now_assist_fulfiller), you can use summarize supplier details in the Source-to-Pay Workspace for the following products:
- Sourcing and Procurement Operations
- Supplier Lifecycle Operations
- Accounts Payable Operations
The supplier summarization retrieves the information depending upon the user persona (SPO - sn_shop.procurement_specialist, SLO - sn_slm.manager, or APO - sn_ap_apm.accounts_payable_specialist).
Inquiry Classifier
Auto-populates the subcategory of an invoice inquiry case by analyzing its description and short description.
As a fulfiller (sn_fsc_genai.now_assist_fulfiller), you can use Inquiry Classifier in the Accounts Payable Operations product.
Purchase order summarization for fulfillers
Summarize purchase orders and keep fulfillers informed about their status, progress, and action items.
As a fulfiller (sn_fsc_genai.now_assist_fulfiller), you can use summarize purchase orders in the Source-to-Pay Workspace for the following products:
- Sourcing and Procurement Operations
- Supplier Lifecycle Operations
- Accounts Payable Operations
For more information on configuring Now Assist for Common Finance and Supply Chain features, see Configuring Now Assist for Common Finance and Supply Chain features.
To learn more about how to use Now Assist for Common Finance and Supply Chain features, see Using Now Assist for Common Finance and Supply Chain features