Now Assist for Sourcing and Procurement Operations (SPO)
Summarize
Summary of Now Assist for Sourcing and Procurement Operations (SPO)
Now Assist for Sourcing and Procurement Operations (SPO) is a ServiceNow application designed to provide requesters with a conversational, AI-driven experience to support their procurement needs. By leveraging generative AI capabilities and specialized AI agent collections, this solution streamlines sourcing and procurement workflows to enhance efficiency and user interaction.
Show less
Key Features
- Conversational AI Interface: Guides users through procurement requests with a natural, dialogue-based experience.
- Generative AI Capabilities: Utilizes advanced AI models to assist in sourcing and procurement operations.
- Agentic Workflows: Supports autonomous workflow execution to facilitate procurement tasks.
- Configurable Application: Allows customers to configure the Now Assist for SPO application to suit their organizational requirements.
Important Usage Considerations
- Availability of AI model providers and Now Assist features may vary depending on customer location, data center environment, and regulatory restrictions (e.g., in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, and regulated markets).
- Customers should verify current availability and updates through the ServiceNow Knowledge Base articles referenced for specific restrictions.
AI Limitations and Customer Responsibilities
This application employs AI and machine learning technologies that generate predictions based on data patterns and may not always provide fully accurate or complete results. Customers must:
- Test and validate AI outputs for accuracy and appropriateness in their specific use cases.
- Exercise human oversight and avoid relying solely on AI-generated outputs, especially in high-impact areas like healthcare, finance, legal, or security.
- Comply with ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.
Data Processing and Privacy
- Data from customer instances is transferred to centralized ServiceNow environments, potentially across different geographic regions and involving third-party cloud providers (e.g., Microsoft Azure).
- ServiceNow handles data according to its internal policies and compliance standards accessible via the CORE Compliance Portal.
- ServiceNow collects inputs, outputs, and edits from the application to improve AI models and products; customers may opt out of data collection at any time.
Support and Troubleshooting
Customers can access assistance through the ServiceNow Community on AI and Intelligence, the Known Error Portal, and Customer Service and Support channels to resolve issues and seek guidance.
Use the ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO) application to guide your requesters through a conversation-like experience for their procurement needs.
Get started
|
Configure |
Use |
|
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.