Virtual Agent for Sourcing and Procurement Operations

ServiceNow® Virtual Agent for Sourcing and Procurement Operations enables shoppers to quickly find and purchase products that they're looking for from a vendor on ShoppingHub, by interacting with a virtual agent from Employee Center. It also allows shoppers to view purchases, procurement tasks, procurement cases, and even work on their to-dos. They can also get help from the procurement team using Virtual Agent.

Important:

Check your entitlements to determine whether you have access to Virtual Agent.

For more information on Virtual Agent in general, its components, benefits, and basic user interface, see Virtual Agent.

• Sourcing and Procurement Operations Virtual Agent conversations and topic blocks
  A topic conversation defines the dialog between the Virtual Agent (chat support bot) and the user, which enables you to gather information for a specific business need.
• Install Virtual Agent for Sourcing and Procurement Operations
  Install Virtual Agent for Sourcing and Procurement Operations from the ServiceNow Store.
• Enable Virtual Agent for Sourcing and Procurement Operations
  Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.
• NLU support for Sourcing and Procurement Operations Virtual Agent
  You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding (NLU) to understand word meanings and word contexts to infer user intent.
• Set up NLU for Sourcing and Procurement Operations Virtual Agent
  Set up Natural Language Understanding (NLU) for Sourcing and Procurement Operations Virtual Agent before chatting with the Virtual Agent to optimize the search experience.