Source-to-Pay Workspace agent inbox
Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.
To open the agent inbox, select the Inbox icon (
) in the Source-to-Pay Workspace.
The agent inbox displays the queues that are assigned to you, the number of active chats in each queue, and the average wait time for chats in the queue. For more information, see Inbox layout.
When you accept a chat, an interaction record is automatically created and captures the work done in that session.